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About Us


The company’s core values are the fundamental principles that guide the behavior of every person or entity working with MANDWASCO. They are practiced and embraced to create an organizational culture that drives MANDWASCO’s vision. The company’s seven core values are
This confers the responsibility upon employees to perform their duties as required in order to further the goals of the organization.
Embracing honesty, truthfulness, and transparency in discharging our responsibilities

Our Esteemed Partners


Our thirst-quenching services

As a leader in the water and sewerage industry, we strive to provide the best services to our esteemed customers

Customer charter

Customer Compliant

At MANDWASCO, we value customer complaints and we consider them as feedback/suggestions for improvement.

Our policy on handling customer complaints is geared towards

• Advising the customer on what part they can play to assist in resolving the problem.

• Responding to technical and non-technical complaints within 24 hours

• Discussing details of customer service only with themselves or their authorized representative/s.

• Enabling customers to examine and authorize changes to all their personal information for the purposes of updating the customer database;

• Advising the customer of what action we will take to right the wrong

• Directing the customer to the relevant officers or office politely

• Treating the customer’s personal information in the strictest confidence. In particular, we will not give any information supplied to us to any organization without the customer’s consent or unless we are required by the law to do so;

• Answering all telephone calls politely

Our expert team will help you.

Sustainable management of water resources and access to safe water and sanitation is essential for unlocking economic growth and productivity and provide significant leverage for existing investments in health and education.

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    The Mandera Water and Sewerage Company Limited (MANDWASCO) is implementing pro-poor strategies in the provision of water and sewerage services.

    Help Desk 24h/7

    Our Smart & Great Projects

    Supporting one another and harnessing different skills to create a superior performance culture


    Learn more from our latest news.

    Water is the lifeblood of humanity. With it, Mandera communities will thrive. But, when the supply and demand for fresh water are misaligned, the delicate environmental, social, and financial ecosystems on which we all rely on are at risk. 

    Office address

    Mandera, Kenya

    Telephone number

    0711138002 or 0711119670

    Mail address


    We are here to help you

    (Sat - Thursday)
    (10am - 05 pm)