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About Us
We are MANDWASCO
The company’s core values are the fundamental principles that guide the behavior of every person or entity working with MANDWASCO. They are practiced and embraced to create an organizational culture that drives MANDWASCO’s vision. The company’s seven core values are
Accountability:
This confers the responsibility upon employees to perform their duties as required in order to further the goals of the organization.
Integrity:
Embracing honesty, truthfulness, and transparency in discharging our responsibilities
Our Esteemed Partners
Services
Our thirst-quenching services
As a leader in the water and sewerage industry, we strive to provide the best services to our esteemed customers
How to Pay for Our Services
Providing a range of payment options
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Billing Queries
MANDWASCO pledges to provide an accurate billing system through a well recognized
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Disconnection and Reconnection
Our customer policy aims at discouraging the disconnection of our services,
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Customer Responsibility
To facilitate the smooth provision of our services and in a sustainable
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Customer charter
Customer Compliant
At MANDWASCO, we value customer complaints and we consider them as feedback/suggestions for improvement.
Our policy on handling customer complaints is geared towards
• Advising the customer on what part they can play to assist in resolving the problem.
• Responding to technical and non-technical complaints within 24 hours
• Discussing details of customer service only with themselves or their authorized representative/s.
• Enabling customers to examine and authorize changes to all their personal information for the purposes of updating the customer database;
• Advising the customer of what action we will take to right the wrong
• Directing the customer to the relevant officers or office politely
• Treating the customer’s personal information in the strictest confidence.
In particular, we will not give any information supplied to us to any organization without the customer’s consent or unless we are required by the law to do so;
• Answering all telephone calls politely
Team
Our expert team will help you.
Sustainable management of water resources and access to safe water and sanitation is essential for unlocking economic growth and productivity and provide significant leverage for existing investments in health and education.
Bare Ali Adan
Amina Osman Muslima
Mohamed Ali Shuria
Saadia Mohamed Kulow
Contact us if you need help!
Leave a message below. We would like to hear from you
Request for a service
The Mandera Water and Sewerage Company Limited (MANDWASCO) is implementing pro-poor strategies in the provision of water and sewerage services.
Help Desk 24h/7
Projects
Our Smart & Great Projects
Supporting one another and harnessing different skills to create a superior performance culture
Mandera Municipality Headquarters
Construction of facility
Site Hand Over For Construction Of The Sewerage Infrastructure Project
The Sh 1.4billion Water Project To Quench Mandera’s Thirst
projects
News
Learn more from our latest news.
Water is the lifeblood of humanity. With it, Mandera communities will thrive. But, when the supply and demand for fresh water are misaligned, the delicate environmental, social, and financial ecosystems on which we all rely on are at risk.
- October 5, 2020
- Admin
Investing More Resources In Water
The Mandera County Government plans to inject Kshs1.6 billion for the provision of water and…
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