Disconnection and Reconnection


Our customer policy aims at discouraging the disconnection of our services, but rather using all available means that give the customer the opportunity to pay.
These include sending reminders through:

SMS encouraging prompt payment of bills
Bills sent to be accompanied by the date due
14 clear days is given to the customer within which he/she should have paid the bill
Confirm that the customers have not paid before issuing the disconnection orders
Effect disconnection as the very last resort
During disconnection if a customer produces proof of payment such as receipts, effect the re-connection of service.
First disconnection to be effected through a wire seal.
Failure to pay within one month, a disconnection from the main to be effected.


Reconnection will be carried out after:

Full payment of the amount due
Part payment and, signing of agreement/promissory note to pay the balance by installment. .

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