Background

The Mandera Water and Sewerage Company Limited (MANDWASCO) targets to increase water revenue from Kshs 370,000 per month to Sh8.5 million. The company’s 2019-2023 strategic plan says meter reading books, cashier records data, bill payment offices and mobile payment platforms would be introduced to increase revenue. MANDWASCO is to also embrace ICT in billing and revenue management. The company which is Water Service Provider for Mandera County Government further plans to progressively reduce number of customers on flat rates payment to zero by 2023 with the installation of water consumption meters. A crackdown would also be conducted to weed out illegal water connections.