We give the best Services

MANDWASCO pledges to provide an accurate billing system through a well recognized and secure billing process that complies with the best practice billing and bill distribution principles.

This will include:

Monthly meter readings
Requesting customers to allow MANDWASCO staff
Raccess to all meters at all times for the purposes of meter reading and maintenance
Timely bill production within a 30 days billing cycle
Access of bills via text and/or Email.
Making our tariffs easy to understand and all providing the detail needed
Working with the customer to correct any problem, and taking action for any billing problem.
Allowing the customer to lodge any complaints regarding errors on their bills to the MANDWASCO offices within three months, after which the complaint shall not be valid.
Complaints on erroneous bills shall be acted upon within 24 hours. However, in special instances, this period may vary depending on the nature of investigations required, in which case, the customer will be regularly updated on the progress made.


  • Mandera, Kenya
  • 0711138002 or 0711119670
  • info@manderawater.co.ke


View our 2020 water 
brochure for an easy to read guide on
all of the services offer.

We are here to help you

(Sat - Thursday)
(10am - 05 pm)