Customer Responsibility

To facilitate the smooth  provision of our services and in a sustainable manner, the customer is also be expected to do the following:
Treat the MANDWASCO staff with courtesy
Pay for bills invoiced promptly.
Avail all information requested by MANDWASCO for the execution of service.
Facilitate access to meters for proper readings, maintenance, and inspection of the supply line.
In case of absence during the meter reading process kindly avail your meter readings to the zonal office to avoid estimated bills.
Abide by all the legal requirements and abstain from acts of illegal usage of water.
Raise complaints promptly and within the valid time period.
Avoid collisions and compromises that would lead to defrauding the organization
Report any pipe leaks/bursts, sewer blockages, missing manhole covers etc. promptly to the company.
Avoid construction of permanent structures on water and sewer service lines.
Report to MANDWASCO all matters that deem to have a negative impact on service delivery and especially any illegal practices observed in their area. Utmost confidence is assured.

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