Recently, our CEO, along with the Board of Directors and the heads of departments, undertook a benchmarking exercise with the Malindi Water and Sewerage Company. The main objective of this tour was to examine the key operations and performance of Malindi water, which is regarded as one of the top water utilities in Kenya. Through this exercise, we aimed to evaluate our own operations and determine how effectively we measure up to our peers in the industry. During the tour, several areas were identified where improvements could be made. The team recognized the need for enhancing our water production processes, metering systems, and billing practices. Additionally, The team was warmly received by the Managing Director of Malindi Water and his team, who demonstrated a strong commitment to their mission and were open to the benchmarking exercise. Following the benchmarking visit, our team is now in the process of preparing comprehensive reports and recommendations for service improvement. These findings will guide us in implementing strategies and initiatives that address the identified areas of improvement. By incorporating the best practices observed during the tour, we aim to enhance our service delivery and ensure the provision of sustainable water and sanitation services to Mandera Municipality and surrounding areas. Overall, the benchmarking exercise with Malindi Water and Sewerage Company served as a valuable learning opportunity for our organization. It highlighted areas where we can enhance our operations and provided insights into how a successful water utility operates. By leveraging this knowledge, we are committed to achieving our goal of providing high-quality and sustainable water and sanitation services to our community.